Personal Data We Hold and Why We Hold It
When you open an account, we collect your name, email address, phone number, and the wallet details you use to transact — this includes records tied to bKash, Nagad, and Rocket payments. We need this to process deposits, verify withdrawals, and keep your account accessible only
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to you. Device data such as your IP address, browser type, and mobile operating system is logged automatically each time you connect; this helps us detect unauthorised access attempts and keep session security tight. If you contact our support team, we store the content of those
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exchanges so we can follow up accurately. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors — including local wallet providers — is limited to what those processors need to complete your transaction. Where we use third-party
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analytics or fraud-detection tools, those providers operate under data agreements consistent with this policy. Availability of our services, and therefore this policy's scope, depends on your local law and the eligible regions we serve. If you are accessing from Bangladesh and have questions about how your
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wallet data is handled, you can reach us directly through the contact paths listed on this page.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.